Terms and Conditions

These terms apply to every contract you conclude with us via this website: Dominic Marx Ulmergasse 16 89073 Ulm, Germany E-mail: hey@telefonansagen-sofort.de

The customer’s own terms do not become part of the contract, even if we do not expressly object to them. The version in force at the time of your order applies.

The packages shown on this website are not yet a binding offer but an invitation to order. By clicking “Buy now” you submit a binding offer.

The contract is concluded as soon as we accept the payment and credit your account. A purchase requires an account; an existing guest session is carried over.

The language of the contract is German. We do not store the contract text separately — you will find your order at any time as an invoice in your account.

From the text you enter, we generate an audio file in the voice you selected using AI-based speech synthesis. The output is an MP3 file, available for download in your account.

The announcements are generated automatically. We therefore do not owe any particular intonation, pronunciation or artistic effect. Which voices and features are available depends on our current offering and may change.

To try the service, you receive a starting credit of 100 characters on first use. Listening is free of charge; downloading a finished announcement requires a purchased package.

We aim to keep the service continuously available but do not owe any particular level of availability: maintenance, faults and outages at the services we rely on may cause interruptions. Support is available by e-mail at hey@telefonansagen-sofort.de, usually within 48 hours.

All prices are final prices and include statutory VAT. No further costs are incurred.

Payment is made in advance via our payment provider Stripe, using the payment methods offered during checkout. We credit your account as soon as the payment is confirmed — usually within seconds.

We provide the invoice as a PDF in your account under “Invoices”.

Price changes only apply to orders placed after the change. Credit already granted is not affected.

A package contains two kinds of credit: characters for generating greetings and downloads for unlocking a finished greeting. One download unlocks a greeting permanently — you can then download that greeting at any time, as often as you like, without spending anything further. The unlock applies to the chosen greeting and cannot be moved to another one.

The credit is prepaid: it has no term, does not expire and does not renew automatically. No subscription arises from it.

The cart always holds exactly one package. If you switch to a larger package before buying, you only pay the difference.

Credit is tied to your account. It cannot be transferred to other accounts and cannot be paid out in cash. If you delete your account, unused credit expires without compensation. Your right of withdrawal remains unaffected.

Once payment has been made in full, you receive the following rights to the generated announcement:

• a non-exclusive right of use, unlimited in time, territory and subject matter
• use for private and for commercial purposes
• use in phone systems, on-hold queues, answering machines and mailboxes as well as in any other medium
• passing on, resale and sub-licensing of the audio file to third parties
• no obligation to credit us

Non-exclusive means that we may also supply the same voice and comparable texts to other customers.

The content and works created by the operator on this website are subject to German copyright law. Reproduction, adaptation, distribution and any kind of exploitation outside the limits of copyright require written consent. This does not apply to the announcements you order — the usage rights in the preceding section apply to those.

You are responsible for the text you enter. It must not infringe the rights of third parties — in particular copyright, trade mark, name or personality rights — and must not violate applicable law.

Announcements that impersonate another identity, are intended to deceive in legal transactions, or have criminal, harmful-to-minors or discriminatory content are prohibited.

Do not share your login details. If you suspect that third parties are using your account, please inform us immediately.

In the event of serious or repeated violations we may remove the content concerned and block the account. If claims are brought against us because of a text you entered, you will indemnify us to the extent that you are responsible for the violation.

You have the right to withdraw from this contract within fourteen days of its conclusion without giving reasons. A clear statement is sufficient, for example by e-mail to hey@telefonansagen-sofort.de or by post to Dominic Marx, Ulmergasse 16, 89073 Ulm. To meet the deadline it is enough to send your statement before the period expires.

If you withdraw, we will refund the payment received without undue delay and no later than fourteen days after receiving your statement, using the same means of payment you used for the order. You will not be charged any fees for this.

Credit you have already used to generate or download an announcement is spent: to that extent the service has been performed at your express request and is not refunded. We refund unused credit in full.

We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee we have given.

In cases of slight negligence we are liable only for breaches of material contractual obligations — obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which you may rely — and only up to the foreseeable damage typical for this type of contract. Liability is otherwise excluded.

We are not liable for the content of the announcements you generate or for the use you make of them.

The account runs for an indefinite period. No subscription arises, and there is no minimum term and no notice period.

You can delete your account yourself at any time — in your account under “Settings”. The deletion takes effect immediately and cannot be undone. Alternatively, an informal e-mail to hey@telefonansagen-sofort.de is sufficient. Please download your announcements beforehand — the generated audio files are deleted along with the account.

We may terminate the contract giving fourteen days’ notice, and without notice in the event of serious breaches of these terms. In that case we refund unused credit unless you are responsible for the termination.

We retain invoices after termination for as long as commercial and tax law requires.

German law applies. If you are a consumer, the mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

If you are a merchant, a legal entity under public law or a special fund under public law, Ulm is the exclusive place of jurisdiction.

Changes to these terms only apply to orders placed after the change. For ongoing contracts we will obtain your consent.